Where to get help with the Ventra transition

Where to get help with the Ventra transition

  • By Tracy Swartz

    The CTA is holding events around Chicago to help riders transition to Ventra, its new fare payment system.

    Earlier this month, the CTA announced that it will fully transition to Ventra by July 1. About four in five CTA rides are paid for by Ventra.

    Starting May 1, riders can no longer buy magnetic stripe cards or reload Chicago Cards. Starting June 1, riders can no longer use Chicago Cards or reload magnetic stripe cards. The CTA had previously set a December transition deadline but slowed its move to Ventra so vendor Cubic Transportation Systems could fix glitches that the CTA said have now been fixed.

    At these events riders can transfer their balances from pay-per-use Chicago Cards or magnetic stripe cards. Riders can bring a maximum of five fare cards with a combined minimum of $5 in value. Riders can't transfer unlimited use passes.

    The balance transfer events will be:

    >> 5-8 p.m., April 9, at Broadway Armory Park, 5917 N. Broadway St.

    >> 10 a.m-3 p.m., April 12, at St. James AME Church, 9256 S. Lafayette Ave.

    >> 12:30-3:30 p.m., May 8, Jefferson Park Library, 5363 W. Lawrence Ave.

    >> 10 a.m.-3 p.m., May 10, Curie High School Cafeteria, 4959 S. Archer Ave.

    >> 12:30-3:30 p.m., June 7, Cicero Public Library, 5225 W. Cermak Rd. in Cicero

    >> 11 a.m.-2 p.m., June 11, John Marshall High School, 3250 W. Adams St.

    >> 11 a.m.-2 p.m., June 20, Avalon Park Library, 8148 S. Stony Island Ave.

    Also, riders can visit CTA Headquarters, 567 W. Lake St., every Tuesday, 3-7 p.m. until July 1.
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